Call Centre Solutions

If your business is searching for world-class call center solutions, Phone Direct is the ideal partner for you. We offer a wide variety of call center solutions to help your business.

Our trained experts can deliver call center services on behalf of your company. We are able to handle any calls, forward calls and offer other vital call center services.

If you are looking for a phone answering partner, get in touch with Phone Direct today. We work with businesses all across the UK and have experience across many industries.

Call Center Solutions With Phone Direct Phone-direct Services

Being available to contact by phone is an important quality for almost all businesses. You never know when customers and clients want to reach out to you.

However, it can be difficult to maintain your availability, especially over a 24-hour period. This is why working with a call-center solutions company like Phone Direct is the ideal answer to your needs.

Some of our services include:

• • Call handling: we understand that answering the phone is time-consuming for companies to handle by themselves. Either you personally have to be by the phone, or you have to spend money hiring a receptionist. However, the ideal solution is to find a call center services provider like Phone Direct. We can handle calls that are sent to your business so you don’t have to.
  • Virtual receptionist: Phone Direct can provide you with a reliable virtual receptionist who will always be there for your customers and clients. Our UK-based team brings proven experience and dedication to the role.
  • Live chat support: Maintain a 24-hour presence online with our live chat support team. Your customers will always have a human to talk to with our live support package. This ensures that any questions can be dealt with efficiently by a reliable member of our team.
  • Affordable service: Phone Direct offers some of the most competitive rates in the UK. We have worked with businesses of all sizes, including startups, medium-sized and large companies across the country. Our affordable rates allow you to benefit from our services without paying over the odds.
  • 24 hours a day: it is important for businesses to maintain availability at all hours of the day. We know that you can’t be by the phone every hour of every day. This is why we provide our services 24 hours a day, seven days a week. We will be available to answer the phone at all hours of the day, which is especially important for businesses with international clients and customers.
  • Payment flexibility: we believe in delivering call center solutions in a way that suits your business. This is why our payment plans are highly flexible so you can find a package that is built around your needs. You can become a part of our monthly package and pay at a fixed, monthly rate. Alternatively, we also offer a pay-as-you-go package that gives you unrivaled control over your call center services.

What Are Call Center Solutions?

Our call center solutions allow your company to possess its own call center team at an affordable and convenient rate. We can handle phone calls sent to your company and provide a range of other call center services that will take your business to the next level.

There are many reasons why call center solutions can help your company:

• Convenient: having professionals handle all of the calls to your business is an extremely convenient solution. It means you can rest easy knowing that trained experts are managing everything on your behalf. It also frees up your time and resources to focus on other areas of your business that require your attention.
• Affordable: hiring your own team to handle phone calls and messages can be an expensive way of operating. You have to hire your own team members and pay their salary, which will end up far more expensive than call center solutions. With Phone Direct, you can benefit from experienced call center professionals who will work on behalf of your company at a much more affordable price.
• Availability: in the modern day where so much commerce is done online, customers and clients expect their businesses to be available for them with a quick turnaround. Having a call center agent available on your company’s behalf can prove the difference between retaining a customer or losing them. With your company always available to reach out to, customers and clients can feel a greater sense of trust and communication with you.
• Professional solutions: at Phone Direct, we offer a range of professional add-ons to your call answering services. This can include CRM integration and live chat support, giving you a range of options to communicate with your customers and clients. Having a fully integrated, professional strategy to communicate can be the difference between you and your competitors.

Why Phone Direct

Phone Direct has spent many years in the call center industry, so we know exactly what it takes to deliver the best call answering solutions.

Over the years, we have worked with all kinds of companies and organizations across many different sectors. Our trained professionals are experienced at delivering high-quality communications for all companies.

• Fully trained, bilingual call center professionals
• 365 days a year service
• Competitive rates
• Integrate with other services

We have developed a reputation as one of the most reliable and professional phone answering services in the UK. Our team of experts are based in the UK and available 24 hours a day, seven days a week for your needs.

We also pride ourselves on delivering our services at a very competitive rate. You’ll get the most value for your money when you become partners with Phone Direct.