Request a quote

FAQ

  1. Homepage
  2. FAQ
section-6c7c018
VoIP (Voice over Internet Protocol): is a protocol that makes voice calls using a broadband Internet connection instead of regular phone lines.
VoIP uses two types of devices: 1- Soft phones: This can be any computer devices ( desktops , laptops, tablets, iPads, smart phones). 2- VoIP handsets also known as SIP Phones or IP phones: these are designed handsets to be used with VoIP, they have more options which are not found in the ordinary telephones.
VoIP phones don't use any coper lines or any other types of line, they are simply need to be connected the a wi-fi router with a fast internet connection. And in case of using softphones, all you need is a software on your computer.
Yes, with a special adapter you still can make VoIP calls using your regular landline phone.
In most vases yes, you can port your number(s) into a VoIP system easily. The only exception here is numbers with special features like the ISDN (Integrated Services Digital Network) which allow multiple phones to make and receive calls simultaneously using one physical line.
VoIP is much cheaper comparing to the phone systems, the main reason here is that VoIP uses an internet connection only so there is no need for a separate system, no additional hardware and no complex set up required.. Also when we look at maintenance, in the VoIP scenario there is no line extensions from the service provider to the user, no use of street cabinets.
Yes, VoIP allows using the same phone number across multiple devices, softphone, VoIP handsets or mix of both.
Yes, you can hire a DID number from us. DID (Direct-Inward-Dialling) is a virtual phone number that offers more functionality and features comparing to ordinary phone numbers. If you would like to hire a toll-free number we can help you too. Toll-free number is a telephone number with with a prefix that can be dialled from any devise or handset with no charge to the person placing the call.
section-e94af4e

Ensure Your Business

Continuity & Service Levels

Discover More
section-2e9c5aa

Our Expertise

Some Of The
Services We Offer

Outsource Phone Answering Service In Bedford
Call Answering for E-Commerce Businesses

Phone Direct’s call answering services for e-commerce businesses can help to improve all your business communication. Also providing phone support can improve the customer experience, increase sales, reduce costs, increase efficiency and scalability of your business. We offer a range of customisable packages to meet your specific needs at affordable prices. Our team of trained professionals is always available 24/7 to handle any inquiries or concerns your customers may have. Contact us today to learn more about our services and how we can help your business succeed.

Answering Service
Answering Service For Small Businesses

Answering Service For Small Businesses Answering services for small businesses have become increasingly popular in recent years. Recent studies show that nearly 50% of all businesses surveyed use an answering service to handle their incoming calls and provide better customer support.  Such services are essential for companies that need to be available around the clock […]

Phone Answering UK
Live Support

Live Chats Support Services Live chat support is gaining traction as an efficient customer service tool among businesses of all sizes. It offers the advantage of expediting resolution times and boosting customer satisfaction. What precisely is live chat support? What makes it tick? In this article, you’ll find the answers to these queries and more, […]

Voip Services
Virtual Offices
Live Chat Support
Phone Direct © 2020 Copyright, Designed by iSiteGate, Hosted by Hosting3D
× WhatsApp Us!