How much does a telephone answering service cost UK?

Certainly! Here are 10 FAQs about the costs associated with telephone answering services in the UK:

1. **What is the average cost of a telephone answering service in the UK?**

The average cost can vary widely based on the level of service you require. Basic packages can start from as little as £10-£30 per month, whereas more comprehensive services can cost a few hundred pounds monthly depending on call volume and additional features.

2. **Are there any setup fees associated with telephone answering services?**

Yes, some providers may charge a one-time setup fee, usually ranging from £15 to £50 to cover initial account configuration and training.

3. **How are the costs for telephone answering services typically structured?**

Costs are generally structured around the number of calls handled or the time spent on calls. Providers may offer pay-as-you-go plans, monthly subscription packages with a set number of calls or minutes, or bespoke pricing for high volumes or specialized services.

4. **Can I get a pay-as-you-go plan for telephone answering services?**

Yes, some providers offer pay-as-you-go plans, where you are charged for each call answered on your behalf. These can be beneficial for businesses with low call volumes or fluctuating call patterns.

5. **Is there a difference in cost between 24/7 answering services and business hours-only services?**

Yes, 24/7 answering services will generally cost more than services which only cover standard business hours due to the additional staffing requirements.

6. **Will I be charged more for complex call handling or additional services?**

Services that go beyond basic message taking, such as appointment scheduling, processing orders, or handling customer queries, may cost more due to the additional time and skill required.

7. **Are there any hidden costs I should be aware of?**

Always read the terms and conditions closely. Some providers may charge extra for call patching (transferring calls), sending SMS messages, or for calls that exceed a certain duration.

8. **Do telephone answering services typically include a free trial?**

Many services offer a free trial period, usually between 7 to 14 days. This allows you to assess the service without any financial commitment.

9. **Is it more cost-effective to choose a long-term contract for telephone answering services?**

Some providers may offer discounts for longer contractual commitments, potentially reducing your cost over time. However, this means you might have less flexibility to change providers if you’re not satisfied with the service.

10. **If my call volume increases unexpectedly, how will that affect my cost?**

If you’re on a fixed plan and exceed the allocated number of calls or minutes, you may be charged an additional fee per extra call or minute. It’s important to understand how these overages are billed when selecting a plan to avoid any surprises.

Keep in mind that prices and services vary between providers, and you should request quotes based on your specific business needs. Always clarify what’s included in your plan and any potential additional charges before committing to a service provider.