Order management has become one of the most crucial systems in businesses dealing with a high frequency of orders, such as retailers and e-commerce companies.
An order management system allows your business to keep track of every order from start to finish, giving you a high level of control, organization and insight.
Phone Direct can offer world-class order management system services on behalf of your company. We can take care of this process from beginning to end, letting your company benefit from our experience and knowledge.
If you are looking for a partner offering order management solutions, get in touch with Phone Direct today to learn more.
What is order management?
Order management, or an order management system (OMS), is a digital system that manages and tracks orders from beginning to end.
This system will involve tracking every single piece of information and process from the start of an order, such as order placement, fulfillment, shipping and arrival.
Without an effective order management strategy in place, businesses can operate in an efficient manner and lose ground on competitors.
However, with an order management provider like Phone Direct on your team, you can benefit from the expert and efficient processes that have defined our service.
Order management features:
- Placement: an order management system will log an order as soon as it is placed by a customer or client. This will be the beginning of the order process and will signal your company to move on to the next phase.
- Fulfillment: over the fulfillment phase, the product or service will be shipped or provided to the customer. An order management system will streamline this entire process, taking care of the paperwork, such as invoices, and system logs.
- Inventory: making sure you keep a close eye on your inventory is a vital process for many businesses. Inventory management allows your business to keep track of all of your products, and generate sale estimates and other tasks. An order management system will automate this process and offer a much more accurate figure of your inventory.
- Financial: integrating the financial side of running a business is also a key part of order management. A good system, like the one provided by Phone Direct, will integrate financial processing, such as payment, billing and outstanding balances.
- Post-delivery: your responsibilities as a business are not immediately over once the product arrives with the customer. There are also important services you need to offer after delivery. For example, customer service, handling any returns and other queries are key parts of the post-delivery process.
Why is order management important?
Having an efficient order management strategy in place can prove the difference between success and failure.
- Keep track of orders
- Optimize your back-room process
- Automated features
- Post-delivery services
- Integration with other systems
With recent technological and digital innovations enabling companies an unrivaled level of online efficiency, it would be a waste not to take advantage of some of the fantastic order management systems out there.
Phone Direct has many years of experience providing order management services in the UK. We work with some of the best clients in the country, so our experts are experienced and know exactly how to help you succeed.
Some of the key advantages of order management include:
- Efficiency: there are few things more important to business than the overall efficiency of your operation. Being able to offer your services and products at a more efficient rate will drive up your profit margins and lead to success. It will also allow you to deliver your products and services more quickly to customers, creating a more satisfied customer base.
- Cost-cutting: with an integrated order management system handling your orders from start to finish, you can eliminate many of the obsolete and expensive aspects of running a business. With Phone Direct, every part of the order will be handled, so you don’t have to compartmentalize each process. It is far more cost-efficient to integrate a unified order management system like Phone Direct into your company.
- Avoiding error: with an order management system in place, you can reduce human error and ensure that your business provides reliable services and products. An efficient management system will help you to avoid mistakes, such as sending out the wrong products or forgetting to ship orders. This will help you in the long run by enhancing your reputation and making your customers happier.
- Free up time: There is no doubt that tracking and fulfilling an order from start to finish in a conventional way can use up a lot of time and resources. However, with an automated order management system at your company, most of the work will be done on your behalf. This will give you the freedom to dedicate yourself to other areas of your business that demand your attention.
Choose Phone Direct
If you need a proven and reliable order management company, Phone Direct is the best partner for you. We have many years of experience offering order management services in the UK. We work with all kinds of businesses, small and large, across different sectors in the UK.
We strive to deliver the highest quality services for our clients. We stay in close communication with our clients and build a strategy that suits your business’s strengths.
- Best order management services
- Decades of experience
- Cutting edge technology
- Affordable rates
Our highly trained experts draw upon decades of experience in the industry. We use innovative strategies along with tried and tested approaches to devise bespoke order management solutions.
Take your business to the next level with Phone Direct. Our order management solutions will streamline your entire business and help you to provide more efficient, cost-effective and reliable services and products.
Contact us
You can pick up the phone and speak directly to Phone Direct today. One of our friendly team will talk you through the process and discuss your options.
You can also contact us by email. Someone from our team will get back to you soon as we can. If you are looking for a reliable, long-term partner in order management, Phone Direct is happy to discuss your options.
We offer a very affordable and proven management service that can help you take your business where it needs to go.