Live Virtual Receptionist

Phone Direct – The Ultimate Live Virtual Receptionist Service!

24/7 Call Answering Services in Manchester | Reliable Support

Phone Direct offers the best live virtual receptionist services in the UK, ensuring that businesses never miss an important call again. With our skilled and professional team, we provide a seamless call answering service that allows businesses to focus on their core operations while leaving the task of managing incoming calls to us.

  • Our live virtual receptionists are trained to handle calls efficiently, providing personalised and professional responses that align with your company’s brand image. They can screen and filter calls, ensuring that only important and relevant calls are forwarded to the appropriate department or staff member.
  • Additionally, our receptionists can also handle customer inquiries, appointment scheduling, order processing, and much more. By employing our live virtual receptionist services, businesses can enhance their customer service experience and project a polished and professional image to clients and callers.

With our 24/7 availability, businesses can rest assured that every call will be answered promptly and professionally, regardless of the time or day. Choose Phone Direct for the best call answering services in the UK and let us help manage your incoming calls efficiently and effectively.


Phone answering services have become crucial for businesses in today’s fast-paced world. As a business owner or manager, it’s important to have a reliable and efficient system in place to handle customer calls. This is where live virtual receptionists come into play.

They provide a professional and personalised answering service that can enhance your company’s image and improve customer satisfaction. In this article, we will explore the best phone answering services in the UK and how they can benefit your business.

The Role of a Live Virtual Receptionist

A live virtual receptionist is a trained professional who provides phone answering services remotely. They act as the first point of contact for your business, handling incoming calls, forwarding them to the appropriate person or department, and taking messages when necessary. Unlike automated voice systems, a live virtual receptionist offers the personal touch that customers appreciate, ensuring that their needs are met promptly and professionally.

Live Answering Service

Benefits of Hiring a Live Virtual Receptionist

1. Enhanced Customer Service: A live virtual receptionist can provide excellent customer service by answering calls promptly and handling inquiries with a friendly and professional demeanor. This creates a positive impression of your business and can lead to increased customer satisfaction and loyalty.

2. Cost-effective: Hiring a dedicated in-house receptionist can be costly, especially for small businesses with limited budgets. On the other hand, outsourcing your phone answering needs to a live virtual receptionist service can significantly reduce costs while still providing quality service.

3. Increased Efficiency: By outsourcing your phone answering to a live virtual receptionist, you free up your internal staff to focus on core business tasks. This can increase productivity and allow you to streamline operations.

4. 24/7 Availability: Many live virtual receptionist services offer round-the-clock availability, including weekends and holidays. This ensures that your business is always accessible to customers, even outside of regular office hours.

5. Multilingual Support: If your business deals with international clients or operates in diverse markets, a live virtual receptionist service that offers multilingual support can be invaluable. Language barriers can be overcome, improving communication and customer satisfaction.

Top Phone Answering Services in the UK

Top Telephone Answering Services Agencies Ranked

1. Phone Direct – Phone Direct is a highly reputable phone answering service that offers personalised call handling and excellent customer service. They provide a range of services, including call forwarding, message taking, appointment scheduling, and more. With dedicated virtual receptionists who are trained to represent your business effectively, Penelope is a reliable choice for UK businesses.

2. Moneypenny – Moneypenny is another well-known phone answering service that has been operating in the UK for over 20 years. Their virtual receptionists are trained to handle calls professionally, and they offer a wide range of services, including call answering, live chat, appointment booking, and overflow call handling. Moneypenny can cater to businesses of all sizes and is renowned for its exceptional customer service focus.

3. AnswerConnect – AnswerConnect provides 24/7 phone answering services with a team of virtual receptionists who are ready to handle calls on behalf of your business. They offer customisable call scripts, call forwarding options, appointment scheduling, and order taking services. AnswerConnect aims to provide seamless integration with your company, giving callers the impression that they are speaking directly with your in-house receptionist.

Comparison of Top Live Virtual Receptionist Services in the UK

| Service Provider | Pricing (Monthly) | Features | Industry Experience |
| Phone Direct | £99 for 50 calls | 24/7 coverage, multilingual support, appointment scheduling | Legal, finance, healthcare |
| Face For Business | £75 for 100 minutes | Extended business hours coverage, call screening, order processing | Retail, e-commerce, hospitality |
| Verbatim | £129 for 100 calls | 24/7 coverage, CRM integration, lead qualification | IT, consulting, marketing |
| Pocket Receptionist | £89 for 75 calls | 24/7 coverage, email and live chat support, customer surveys | Real estate, education, non-profit |
| Answer4u | £99 for 125 minutes | Customised call handling, diary management, social media monitoring | Construction, logistics, entertainment |

Benefits of Using Live Virtual Receptionist Services in the UK

| Benefit | Description |
| Cost Savings | Compared to hiring an in-house receptionist, live virtual receptionist services can reduce costs by up to 78% on average. |
| Increased Productivity | UK businesses that use live virtual receptionists report an average productivity increase of 23% due to reduced interruptions and streamlined communication. |
| Enhanced Customer Satisfaction | With 24/7 availability and professional call handling, live virtual receptionists can help improve customer satisfaction scores by an average of 32%. |
| Bilingual Support | Many UK-based live virtual receptionist services offer support in multiple languages, catering to the diverse population and international business needs. |
| Local Presence | By providing a local UK phone number and a team familiar with British business etiquette, live virtual receptionists help maintain a professional local presence. |
| Flexible Scaling | UK businesses can easily scale their live virtual receptionist services up or down based on seasonal demands or changing needs, without long-term commitments. |

These tables highlight the key players in the UK market for live virtual receptionist services, along with their pricing, features, and industry experience. The second table outlines the main benefits that UK businesses can expect when using these services, including cost savings, increased productivity, and enhanced customer satisfaction.


Investing in quality phone answering services, such as live virtual receptionists, can greatly benefit your business. With their professional and personalised approach, they can enhance customer service, improve efficiency, and provide round-the-clock accessibility.

Whether you choose Phone Direct, Moneypenny, or AnswerConnect, all of these top phone answering services in the UK offer reliable and cost-effective solutions. By outsourcing this crucial task, you can focus on growing your business and leave customer communication in capable hands.

Frequently Asked Questions

What is a live virtual receptionist?

A live virtual receptionist is a professional remotely based receptionist who handles incoming calls and provides administrative support for businesses. They can handle calls, take messages, schedule appointments, and perform other receptionist duties, all without being physically present in the office.

What are the benefits of having a live virtual receptionist?

Having a live virtual receptionist offers several benefits, such as cost savings, increased productivity, improved customer service, and a more professional image for your business. With a live virtual receptionist, you can ensure that calls are handled professionally and efficiently, even during busy times or when your staff is unavailable.

What happens if my live virtual receptionist is unavailable or on a break?
Live virtual receptionist services usually have a team of receptionists working together, ensuring that there is always someone available to answer your calls, even if one receptionist is on a break or unavailable.

Can live virtual receptionists handle multiple languages?
Many live virtual receptionist services offer multilingual support, with receptionists fluent in various languages to cater to a diverse customer base.




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