Call Answering

Call Answering Service

Having a professional call answering team available at your company can be a huge difference. You never know when clients and customers want to reach out to your business. With Phone Direct, you will have professional call agents available 24 hours a day, seven days a week.

Are you looking for a reliable and affordable call answering service? Become a part of the Phone Direct team today and work with the UK’s best phone answering service.

We have spent many years in the industry and know what it takes to deliver the highest quality services. We have worked with clients up and down the UK, so we are seasoned veterans in providing call answering services.

Our call answering service is amongst the most affordable and competitive in the UK. We offer a wide range of options for our clients, so you can customize and optimize your phone answering service.


The Uk’s Best Call Answering Service

At Phone Direct, we take pride in delivering exceptional call answering services across the UK. Over our years in the industry, we have developed a reputation as the UK's best phone answering service.

Some of our services include:

  • Phone answering: we can provide your company with a range of call answering services. Businesses will always receive phone calls from prospective customers and clients and need to be available. With Phone Direct, your business will always be there to handle phone calls no matter what time of day it is. Our 24/7 service ensures your business is accessible to everyone, every time.
  • Advanced tools: our call answering service also offers clients the option to integrate add-ons and additional services. This includes a live web chat, CRM integration, appointment setting, customized availability and many more. We understand that our clients have unique needs, so we offer you the highest level of customization and flexibility in the industry.
  • Expert professionals: We hire the most qualified candidates to answer your calls, so there will always be a trained, friendly and knowledgeable person on the other end of the line. Our team of professionals is based in the UK and can offer the human touch for all of your calls.
  • Live chat support: our live chat support service ensures your company will also be available to reach online. Our trained experts can deliver live chat support 24/7, 365 days a year.
  • Online app: one of the best parts of Phone Direct and our services is our online web portal. Through this web portal, clients can gain an unrivaled level of insight into how their call answering services are progressing. You can view every single call or message and customize all the important details, such as availability and forwarding details.
  • Call forwarding: sometimes our clients need to take phone calls on their own. In such cases, Phone Direct can forward select calls or messages to your phone. This can be a mobile phone, office phone or home phone. This means you will always be there to take the important calls on your own. You can also forward all calls to your business to Phone Direct and we will handle the calls on your behalf.

Why Choose Phone Direct

Phone Direct has been one of the leading call answering companies in the UK for many years now. We have a vast level of experience working with all kinds of businesses and organizations around the UK.

  • Reliable call answering services
  • 24/7 availability
  • Business add ons
  • Affordable rates
  • Excellent reputation
  • Online web portal access

We have developed a reputation as one of the most reliable and affordable call answering services in the country.

Some of our perks include:

  • Expertise: we are one of the most experienced call answering companies available in the UK. Our experts bring decades of experience to your business. We are adaptable and determined to offer the highest level of services to all our clients. No matter what line of business you’re in, Phone Direct can offer fantastic quality call answering services at an affordable rate.
  • Payment flexibility: when it comes to choosing a call answering package, Phone Direct offers a high level of flexibility. You won’t be locked into a fixed contract, as all of our packages allow you to leave whenever you want. You can get the most out of your money by joining our monthly package, or enroll in our pay-as-you-go deal if you prefer more financial flexibility.
  • 365 days a year: we understand that our businesses want to be available for their customers at every hour of every day. Phone Direct will be on the other end of the line no matter what time of year it is. We can provide our services on public holidays, at any hour of any day. Never miss a phone call again and always be there for your customers with Phone Direct.
  • Business add-ons: some of our clients are looking for an upgraded call answering service that offers more than answering the phone. With our advanced business packages, you can add tools to your service that can optimize your call answering experience. This includes CRM integration, live web chat and many more options. Explore the available options by giving Phone Direct a call today.
  • Online portal: we believe that our clients should benefit from transparency and accessibility from their call answering service. You can access the Phone Direct web portal at any time to immediately access your account. View every single interaction and even gain instant notifications if you choose. We offer an unrivaled level of detail that allows you to draw up reports and statistical insights with ease.
  • Free trial: If your company is interested in Phone Direct’s call answering service, you can enroll in our free trial today. Our free trial gives you a first-hand insight into our incredible call answering service. If you are not interested in taking your trial any further, you will not be obliged to pay us anything.


Call Answering Services

One of the best ways to maintain a high level of customer service is by offering a reliable Call Answering Services. We take on all the responsibilities and have your back, so you can do what you love. We offer a reliable UK based answering service and live call handling. Don't miss a call again! We answer your calls 24/7, 365 days a year. This means you can take your vacation and stop worrying about missing the chance to close a deal.

We make sure that you're happy with your call handling preferences before we go live, so something may change after we get started. From there, you'll have the ability to set specific call handling preferences for any of your incoming calls. Choose to send only unanswered or engaged calls to us, or all calls.

Why choose a Telephone Answering Service?

With how busy life has become, it can be hard to respond to phone calls, texts, and emails. Our professionals at the Telephone Answering Service specialise in this area, so contact us for more information today!

  • Phone Direct helps you answer more calls, so you can grow your business! We provide live UK based staff to answer your incoming calls, so you don't have to worry about being able to take every call. With one of our plans, it only costs a few pounds per day.
  • We're UK's #1 telephone answering service, Transform your business with our telephone and Call Answering Services.
  • We've harnessed the power of technology to answer your calls and provide you with a live greeting. Thanks to our service, you'll never have to worry about disconnecting your call.

What is a telephone answering service? Everything you need to know before signing up…

Simply choose the unique voice and persona you want to represent your business, and a Phone Direct PA will answer all your inbound calls. Whether you're pressed for time or eager to give your customers personalised attention, they'll be there to help. Receive an email when they call and add notes to help prioritize their needs.

Are you curious about telephone answering? Here's everything that you need to know before signing up.UK Call Answering Service That Provides The Best Customer Service. A telephone answering service tailored to your needs, We work with clients and partners to....We cover every industry and profession. Transform your business with Phone Direct.

Benefits of using a telephone answering service

  1. Some of the benefits of using an answering service are:
  2. Professional live receptionist services
  3. Allows your business to focus on what really matters
  4. Keep every lead or enquiry
  5. Have unlimited access to full call recordings.
  6. Never Missed valuable calls again
  7. Divert all your calls when you are away
  8. Impress your callers
  9. Answer your calls professionally around the clock, 365 days a year
  10. Get a business landline number, without needing a landline

Our technology is always evolving to meet the needs of our clients }

Though technology has advanced, people are still focused on personal interactions with other people, The global economy is always evolving and changing. Because of this, businesses now operate and communicate globally. As remote and flexible working becomes more common, it won't be going anywhere soon.

Sectors and industries who use a telephone answering service…

  • Property
  • IT Support
  • Finance & Accounting
  • Marketing & Advertising
  • Legal
  • Business Support & Consultancy
  • Manufacturing & Trades
  • Small Businesses
  • Large Enterprises

Inbound call handling for every size of business

As your Call Answering partner, we will partner with you to learn the way your business operates. You can also show us how to do specific tasks that only you can teach us. During your complimentary trial, our fully trained phone answering PAs will answer all your calls for you just like they were in-office staff members.

How a Telephone Answering Service Saves You Money

Telephone answering services can save you money and free up your time, which is especially important if you're juggling multiple jobs. Trying to juggle a day job with a side hustle is tough- but now you can save time by taking calls during off hours and paying for Call Answering Services to pick up.

How much does a business telephone answering service cost?

Personalized business phone answering rates vary depending on the length of your calling hours, the numbers of extensions and outside lines you require, and how many callers are handled at one time. Our Package start from £12.99 a month.

Your business is unique, so it's important for us to understand what makes it tick. It's necessary for us to know what you value, the complexity of your needs, and when our services are needed so that we can custom-build a perfect solution based on per minute billing.

Divert All Your Calls To Us - Just Focus On Grow Your Business {Call_Answering}

You can set your diversion number to be a personalised extension or number. Calls on your personal line will pop up on Phone Direct so you can answer them in your company name. You can control the diverts on your phone line by entering your phone's keypad. You can choose to divert all calls to us, or only those when your line is engaged or unanswered. Your call will be immediately answered by one of Phone Direct PAs. Each PA knows your information before answering the call, and each PA is part of a team of four to provide continuity of service.

 24-hours, 7-days call answering service {C

For our customers, we offer 24-hour, 7-day service year-round. No matter when your customers call, they’ll always have someone to talk to – and it won’t cost them a thing! Our PAs answer calls around the clock for no additional charge – it’s all part of our service as standard. NEVER miss a call again! By enabling our telephone answering service, you can ensure that all of your customers will speak to a human at the other end of the phone, helping to provide an amazing customer service experience for all.

Best Customer Service & Cost Effective Transparent Phone Answering Pricing

Offering customer service is an integral part of running a business, but it isn't always easy. A telephone answering service is an outsourced service that can help alleviate this problem by taking your customer's calls. A telephone answering service has been around for a while now - Phone Direct has been around for more than 10 years! With the development of modern technology, the idea of a telephone answering service has become increasingly popular for businesses that don't have time to answer every phone call. Our 24-hour, 365-days-a-year service frees up your time by answering every incoming call and screening calls you don’t want – and at an affordable price too. That's why our services are so popular among small and medium sized businesses.

Start Your Free Trial Today

Interested in finding out more about our telephone answering services? Get in touch with our friendly team. They'll be happy to answer all your questions and talk with you about how we can assist you and add value to your business.



£ 14.99

Pay As You Go

Any minute will be charged at 90p / minute.

Each additional user will be charged at £6.99 / mo.

  • DID Number
  • Call Patching
  • Call Recordings


£ 79.99

100 Free Minutes

Any extra minutes will be charged at 80p / minute.

Each additional user will be charged at £6.99 / mo.

  • DID Number
  • Call Patching
  • Call Recordings


£ 149.99

200 Free Minutes

Any extra minutes will be charged at 75p / minute.

Each additional user will be charged at £6.99 / mo.

  • DID Number
  • Call Patching
  • Call Recordings


£ 399.99

500 Free Minutes

Any extra minutes will be charged at 70p / minute.

Each additional user will be charged at £6.99 / mo.

  • DID Number
  • Call Patching
  • Call Recordings


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