Virtual Offices

At Phone-Direct, we can provide your company with a virtual office and business number. Establish your virtual office anywhere and allow us to start up a business number for you.

Every business stands to benefit from having a virtual receptionist. If you are looking to recruit a reliable virtual receptionist, get in contact with Phone Direct today.

We can help your company to recruit a professional virtual receptionist to handle all incoming communications. We have consistently delivered reliable results for our clients over our years in the industry.

A virtual receptionist can ensure that your business is always available to contact. We help put a friendly voice on the other end of the line 24 hours a day, seven days a week.

Phone Direct Virtual Receptionist

At Phone Direct, we have a team of highly professional and experienced virtual receptionists ready to start today. If you are looking for a reliable virtual receptionist to represent your company, become a part of Phone Direct today.

• Highly trained virtual receptionists
• Competent in many languages
• Available at affordable rates
• 24/7, 365 service

We have developed a team of seasoned professionals with a proven level of experience. We have worked with a wide range of clients across many different industries.

We can offer you:

• • 24/7 availability: when you choose a virtual assistant from Phone Direct, you can always rely on us to deliver results. Our team will be available 24 hours a day, seven days a week to represent your business. Make sure that you are always there for your customers and clients with Phone Direct.
  • Competitive rates: you can benefit from our virtual receptionist services at a cost-efficient rate. We offer some of the most affordable prices in the UK, so you don’t have to break the bank when you join Phone Direct.
  • Expert strategy: offering a friendly and reliable virtual receptionist service requires the help of experts like Phone Direct. We can help your business to come up with an effective plan that will deliver success to your company.
  • Service integration: at Phone Direct, we also offer a wide range of other vital business services. Some of our solutions include e-commerce management, call answering services, live chat support and order management. You can easily integrate our various services in one place to streamline your operations.

How Does A Virtual Receptionist Work?

There are very few businesses that can afford to hire their own receptionist team to be available at all hours of the day, every day. It is much more cost-effective and convenient to find a virtual receptionist like Phone Direct to work on your behalf.

A virtual receptionist is responsible for dealing with incoming communications from customers and clients. These professionally-trained receptionists will essentially be the forward-facing team representing your business.

There are various duties that a virtual receptionist can perform:

• Call answering: every business needs to be available to answer phone calls, as this is one of the key ways of establishing communications with customers and clients. As you can’t always be by the phone at all hours of the day, a virtual receptionist will be there on your behalf. They can deal with phone calls and ensure that your business is always available.
• Taking messages: sometimes customers and clients will call your business in order to leave an important message. As automated voicemails can be impersonal and unreliable, having a virtual receptionist take the message is a much better solution. This also gives people on the phone a chance to speak with a human voice.
• Human touch: people tend not to enjoy the experience of speaking to an automated machine, as it takes away the human touch. With a virtual receptionist answering the phone every time, your business can form a better connection with customers and clients.
• Sales and spam: most businesses will have personal experience with spam and sales calls. These unwanted calls can use up important time and energy. A virtual receptionist can help identify sales and spam calls and ensure that you are not bothered by them.
• Call forwarding: Sometimes there are phone calls that only the business owner can answer. In such cases, your virtual assistant can be instructed to forward certain calls to your phone. With a call forwarding service, you can receive calls directly on your mobile, office or home phone immediately.

Benefits Of A Virtual Receptionist

There are several key perks to having a virtual receptionist on your team:

• Establishing a relationship: When a prospective client or customer calls your business, they want to speak to someone who can interact with them and answer their questions. Having a virtual receptionist available will give callers the chance to interact with another person and enjoy a more memorable social interaction.
• Accurate information: If callers to your business have to listen to an automated message, they can have questions and queries that go unanswered. They may wish to talk about a specific issue regarding a product or service. Only a human virtual receptionist is able to deal with such requests effectively.
• Cost-efficient: Having a virtual receptionist handling all incoming communications is an affordable, cost-efficient way of maintaining your phone lines. When you partner with Phone Direct, you are benefiting from some of the most competitive rates in the industry today. Compared to the cost of hiring an in-house receptionist, a virtual receptionist can be acquired at only a fraction of the cost.
• Reputation: Your reputation is everything as a business, so it is important that you give a good first impression. Customers and clients calling your business will often be having their first interaction with you. Ensuring that there is a friendly representative on the other end of the line is crucial to establishing a top reputation.