Voip Services

Phone-Direct is one of the UK’s leading VoIP services providers offering a comprehensive range of phone and call services.

We work with a wide variety of businesses, organizations and individuals to provide a broad spectrum of world-class solutions.

What are VoIP services?

VoIP stands for Voice over Internet Protocol and allows you to make and receive phone calls and video calls using the internet. 

This service is used by millions of businesses and organizations across the world to conduct and receive communications with an internet connection.

There are many perks to VoIP services such as:

• Cost-effective: With a VoIP package, you can make calls anywhere and anytime at a far cheaper rate than conventional phone packages.

• Worldwide: VoIP calls can reach anywhere in the world without paying expensive overseas phone charges.

• Advanced tools: Setting up a VoIP package opens up access to advanced tools, such as call recording, queueing, porting and much more.

• Convenient: VoIP packages are very convenient and easy to use, offering an all-in-one system for your business communications.

• Sound quality: Benefit from HD sound quality with VoIP, which offers a far superior level of audio quality compared to conventional phones.
• Multi-device: With a VoIP package, you can use a variety of devices to make calls, such as a phone, computer, tablet or smartphone.

What Phone-Direct Can Offer?

Phone-Direct is one of the best VoIP providers in the world. We have worked with hundreds of top clients over the years, consistently delivering high-quality services.

Along with VoIP services, Phone-Direct offers a wide array of call and communications services, such as call answering, virtual receptionists, live chat support and more.

DID Numbers

A DID, or direct inward dialling, number allows you to have a virtual number without a phone line. This number can then be re-routed to another number, be it VoIP, mobile or fixed.

A virtual number enables your business to maximize incoming leads and maintain a presence across the world in a cost-effective way.

You won’t have to pay for expensive phone lines or hardware with DID numbers. Phone-Direct can establish multiple DID numbers on your behalf at an affordable price.

Business Number Porting

Business number porting allows your business to keep its phone number whilst moving from one telecommunications provider to another.

Because many companies and organizations have a phone number they need to keep, changing numbers can be detrimental.

With Phone-Direct, you can keep your number even if you are changing telecommunications provider, physical location or building.

Inbound/Outbound and Patching

Some VoIP providers place limits on their services - at Phone-Direct we can offer complete freedom in how you use your phone.

Our phone solutions enable inbound and outbound calling as well as patching through to numbers of your choosing. We can patch calls to fixed, mobile or VoIP numbers with ease.

Phone-Direct experts will receive calls and patch them through to you as and when you require them. This service gives your company the human touch and lets you handle important calls personally.

Call Recordings

Sometimes businesses need to record calls - Phone-Direct can help you record phone calls and replay them at a later date.

Our comprehensive call recording service lets you play back phone calls when it is convenient for you.

Clients can also download call recordings when they need them. Phone-Direct is your one-stop shop for call recording services.

Call Options

We understand that customers and clients call your business for different reasons. We can set up call options that give callers the option to find the right department.

This service ensures callers can reach the correct phone number for their needs, saving time and effort on your part.

Our highly customisable call option service can fine-tune the customer experience and lead to a more positive interaction with your business.

Queues and Waiting Prompts

Sometimes your business will be too busy to handle all phone calls at once. In this scenario, we can set up calling queues and waiting prompts to streamline the experience.

Our service will automatically put callers into a queue and give them priority depending on when they called.

We will also set up waiting prompts that ensure customers are kept engaged while on the phone.

Customized Messages

Callers want to feel like they are having a meaningful interaction with another person on the end of the line.

Phone-Direct lets you integrate customized messages and out-of-hours notices on the line, so callers aren’t left with a generic dial tone.

We offer a wide range of options for automated messages, so you can develop a bespoke messaging system to suit your needs.

Input Capturing

Our VoIP services enable you to capture inputs on the dial pad, helping you to streamline your business decisions.

Using our data analytics center, make informed decisions driven by data and optimize your communications strategy.

Multi-device Compatibility

One of the perks of VoIP is that you can conduct communications using a variety of devices to suit your needs.

Make or receive calls on various devices, including a smartphone, desktop, laptop, tablet or regular phone.

No other phone service affords this level of convenience and accessibility. Phone-Direct will help you get set up on all devices you need.

Call Answering and Live Chat

Phone-Direct can provide you with a dedicated agent performing call answering or live chat support services.

This adds the human touch to your business and ensures it is being looked after by trained professionals and customer service agents.

Whether you need a person to answer calls or a live chat support agent, Phone-Direct has a team of seasoned experts ready and waiting.

Contact Phone-Direct today

Get in touch with Phone-Direct and discuss your VoIP options today. Our team is available 24 hours a day, 7 days a week.

We offer a Pay as you Go package or a monthly package depending on your needs. Customize your VoIP package and integrate with other Phone-Direct services.