Virtual Receptionist
  • Convert Your Calls Into Leads

    From communicating to Connecting with clients.

  • Great Ideas for a Better Business

    We believe in Well Done rather than Well Said.

  • Make every call count

    Success starts with satisfied customers.


Ensure Your Business
Continuity & Service Levels


UK's #️ 1 Answering Service

24/7 Call Handling By Professional Receptionists

Phone Direct is a telephone call answering service in the UK. We specialise in providing telephone services for businesses across the country. We can answer your calls 24 hours a day, seven days a week so you’ll never miss calls again.
If you are looking for a reliable telephone answering service, Phone Direct is the ideal partner for you. Our communication experts will ensure all of your calls are handled on time and effectively.
We understand just how important it is for companies to be available for their clients. Missing phone calls can have a negative effect on the reputation and business of your company. With our helpful answering services, you will never miss out on potential clients and customers again.

Phone Direct Can Provide the Following Telephone Answering Services

Live Answering Service: This type of service provides a live agent who answers calls on behalf of a business.

Automated Answering Service: Calls are answered by an automated system, which also gives callers access to basic information.

Virtual Receptionist Service: This type of service gives you a remote receptionist who answers calls and takes care of administrative tasks, like making appointments or taking messages.

How Phone Direct Makes a Difference From Other Telephone Answering Service Providers
When choosing a call answering service, it's important to consider the following:

Cost: Think about how the service will affect your budget and how much it will cost. Ask about any potential additional costs that might apply.

Service Hours: Check the service's accessibility and suitability for your business's requirements. If your business operates outside of normal business hours, you might need a 24/7 service.

Quality of Service: Look for a service provider that offers quality service and has trained call handlers who can handle calls professionally.

Customisation: Think about whether the service can be changed to fit your business's needs.

Reputation: Look for a service provider with a good reputation & positive reviews from other businesses.

Customer Service


Sales / Lead Generation

Learn More

Four easy steps

How To Get

Setup Your

Name your Campaign and choose your country

Get a Tracking

Get a unique Tracking Number where you can send calls

Add a Target

Forward your calls to buyers or anywhere you'd like them to go

Launch Your

Name your Campaign and choose your country


Why Use A Call Answering Services

With the huge range of answering services offered by Phone Direct, your company stands to benefit in many ways.

We can manage your orders or e-commerce system, answer your calls, provide a virtual office, live chat support and many other crucial services.

There are many different reasons why a phone answering service can help your company:

Maximize Opportunity: Every time a customer or client tries to contact your business, there is a potential opportunity that you could be benefiting from. If you are not available to hear this opportunity, you are missing out on potentially valuable connections.

24/7 Support: It can be very important to provide 24/7 coverage for your customers and clients. This can be an important deal-breaker that will help you to bring in new customers. With a phone service, you can ensure that your company is always available.

Cost Effective: Having a phone service available can be an excellent way to reduce costs at your business. This can help you to avoid hiring an in-house team that must be available all the time. With Phone Direct, you can get all the benefits of having an in-house team without having to pay over the odds.

Hassle Free: If you need to be constantly on the phone, it can impact the productivity of your business in other areas. Take away all of the hassles of phone and digital management by working with a reliable digital service like Phone Direct.

Types Of Call Answering Services Phone Direct Can Provide


When it comes to call answering, there are a variety of services Phone Direct can provide. Each type of service offers different features and benefits.

To help you decide on the right one for your business, let's take a look at the five most common call answering types:


| Service Type | Benefits |


1 - Virtual Receptionist | Automated greeting & routing calls 24/7 |

2 - Live Operator | Immediate response from an expert operator |

3 - Automated Answering  | Cost-effective automated responses to basic inquiries |

4 -  After-hours Answering  | Professional support during off hours or after working hours |

5 - Telephone Answering | Dedicated telephone lines with personalized greetings and call forwarding options |

As an expert answering service professional, we can tell you that all these services offer great value in their own way, depending on what kind of needs you have.

For example, virtual receptionists are a cheap way to route incoming calls, and live operators allow businesses to answer customer questions right away. Automatic answering is often used to handle frequent but routine questions without manual intervention. 

Businesses that need coverage outside of regular office hours may benefit from after-hours answering services. 

Lastly, telephone answering allows companies to customise how they answer incoming calls with personal greetings and other unique features.

To sum up, each type of call answering service provides its own advantages and should be chosen according to specific requirements. So, let's look at some of the more general features that these services offer.


Our Expertise As Call Centre

Some Of The
Call Handling Services We Offer

Call Center Services International's management team has over 35-years of expertise in successfully establishing U.S.

Learn More

Why Using Our Services

With most companies maintaining a digital presence, it is important to work with a top partner like Phone Direct.
Phone Direct is a professional phone service based in the UK. We can help our clients with a huge range of phone services at all hours of the day, 365 days a year.
Some of our services include:
Real Voice: Bringing the human touch to your business is important to maintain a strong relationship with your clients and customers. With Phone Direct, there will always be a human voice at the end of the line. Our phone answering, live chat support and virtual receptionists are friendly and professional.
Universal Coverage: With Phone Direct your company will always be available to reach, whether it is by phone, live chat or message. Our agents can be on the line 24 hours a day, 365 days a year.
Professional Services: We offer a wide range of phone and digital services for our clients. This includes virtual office, live chat support, e-commerce management, social media management, virtual receptionists and many more. Phone Direct can take care of all your phone and digital needs.
Affordable Costs: Phone Direct offers some of the most competitive rates in the UK. We can provide your company with quality phone and digital services at an affordable price. We are experienced in working with both large and small businesses across the country.
Trained Experts: We employ only the very best professionals based in the UK. This allows us to offer our clients a world-class level of service. You can be sure that your business is in good hands when you partner with Phone Direct.
Customisation: At Phone Direct, we understand that the needs of every client are different. This is why we offer an unrivaled level of customization in our services. Book time slots and days on your schedule when you need our services for the optimal phone answering experience.
Flexible Plans: We offer a wide variety of packages to help you get started with our phone services. Whether you are looking for a pay-as-you-go option or something on a monthly or annual basis, Phone Direct can help you find the ideal package.



What People Say About Our Phone Answering Services


How to join Phone Direct

If your business needs high-quality, affordable phone services, get in touch with Phone Direct today. We are always excited to work with new clients and businesses.

  • Affordable rates
  • 24/7 support
  • Highly trained UK-based team
  • Wide range of world-class digital services
  • Customisable experience
  • Flexible payment packages

We can provide all services all across the UK and work with businesses across all industries. Our trained professionals are highly skilled at what they do and strive to provide the best quality services.

Pay as you go

Some of our clients feel better about entering a pay-as-you-go arrangement with us. This means you aren’t committing to a monthly payment and only need to pay for as much as you need.

  • Pay for what you need
  • No obligations
  • Top up your account as needed

You can top up your account and benefit from our services as much as you require them. Our pay-as-you-go package allows unrivaled freedom and flexibility.

Monthly payment

We also offer our monthly package for clients that require our services on a frequent basis. This package can work out more cost-effective for you if you will need our services regularly.

  • Cost-effective payment plan
  • Monthly Contract
  • Cancel at Any Time

We will not hold you to any minimum contract length, while you can cancel your monthly package at any time if you no longer want to continue.


Our team

Our Best Specialists
Work For You



Contact our friendly customer service team if you’re interested in our fantastic services. No matter what line of business you’re in, Phone Direct can help you reach the next level.

Make sure your company is always there for your clients and customers. We will provide our services 24/7, 365 days a year.



× WhatsApp Us!