Live Chat Support


Having a live chat support system on your website is an excellent addition. Our professional live support agents will always be there to deal with your customers and clients. Our team is available 24/7 to provide live chat support.

If your business is looking for a live chat support provider, Phone Direct is the ideal partner for you. We work with businesses across the UK to provide world-class chat support solutions.

Our live chat support services are the best in the UK. We will always be there to provide our services, 24/7, 365 days a year. Our experienced live chat professionals can deliver the highest quality services at all times.

Make sure that your business is always available for your customers and clients with a live chat option. This will ensure you can always be contacted and accessible, helping to establish a relationship of trust.


What We Can Offer for Your Business

  • Dependable service: at Phone Direct, we pride ourselves on always being there for our clients. We understand how important it is for you to remain in contact with your customer base. This is why our live chat support service will always be there no matter what time of year it is.
  • Trained professionals: our team of expert live chat support agents possess years of experience in the industry. We have worked with some of the best flight to the UK across a diverse array of industries. Our trained, bilingual professionals can deliver the highest quality chat support services on behalf of your business, acting as impressive representatives for your company.
  • Affordable rates: we believe in providing a high level of service without overcharging our clients. This is why we offer some of the most competitive live chat support packages in the country. You have the option of selecting a flexible payment package that suits the needs of your business. Adopt our monthly package or enroll in our pay-as-you-go program to customize your experience.
  • Tailor-made strategy: we understand that every client is different and needs to adopt a unique strategy suited to the strengths of their company. This is why we allow our clients to customize their live chat support and phone answering service to the smallest detail. You can tweak your strategy to ensure your live chat support service suits your requirements.
  • Web portal: keep a close eye on your live chat support package using our handy web portal. Through our online app, you can keep track of all the important statistics as they occur. You’ll be able to access each individual call and message and keep tabs on all of the other important figures.

What is live chat support?

A live chat support service means that your customers and clients can speak with a customer service agent at any time. Live chat support occurs over the web and usually happens by text.

This means that your customers can immediately get an answer to any questions they have, rather than waiting or forgetting altogether.

At Phone Direct, we offer reliable live chat support services, amongst other excellent services such as phone answering, social media management and order management.


Benefits of A Live Chat Service

Many companies establishing a presence online have not yet optimized their online strategy. There are many important things that you can do to get the most out of your online experience as a business.

There are several important advantages to a live chat support service:

  • Conversion rates: studies have shown that having a live chat support service on your website can significantly increase the average conversion rate. This means that customers who visit your site are much more likely to commit to your products or services if they are able to interact with a live chat service.
  • Feedback: with a live chat support agent interacting with your customers, your business can quickly gain an insight into what your customers are looking for. Additionally, you can also find out some of their main complaints that can help you to tweak your product or service for the better.
  • Customer details: another valuable benefit to live chat support services is that you can collect valuable data from customers. This includes important information like contact details and customer preferences, which will help your business in the long run.
  • Customer rapport: almost all consumers report a more positive experience when they are able to speak to a representative of a business immediately. Leaving emails or voice messages can be a time-consuming way of engaging with a company. In the fast-paced digital age, having a live chat support service is absolutely crucial to building a sense of trust with your customer base.
  • Convenience: Businesses can end up spending a significant amount of time dealing with messages and inquiries from customers without the help of a live chat support network. However, when you work with a company like Phone Direct, we will take care of the entire process for you. This leaves you free to pursue other areas of your business while we handle customer interaction.

How Our Live Chat Works

At Phone Direct, we have worked with many companies across the UK. All you need to do is get in touch with one of our friendly team members and we will discuss your live chat support service.

We pride ourselves on giving our clients unrivaled freedom and flexibility in their live chat package. This means you can customize the important details and find a payment plan that suits you.

  • Bespoke live chat package
  • Integrate with other digital services
  • 24/7 access
  • Affordable rates
  • Industry experts

You can speak to one of our experts today and discuss your options. Our highly trained and knowledgeable live chat support team will get to work immediately on coming up with a strategy for you.

Our highly trained team of chat support agents is based in the UK and bring years of industry experience to the table. We know exactly what it takes to provide friendly and effective customer service.



£ 0.00

5 Chats

  • Information Capturing
  • Dedicated Agenct
  • Script Forwarding


£ 20.00

50 Chats

  • Information Capturing
  • Dedicated Agenct
  • Script Forwarding


£ 40.00

150 Chats

  • Information Capturing
  • Dedicated Agenct
  • Script Forwarding


£ 50.00

300 Chats

  • Information Capturing
  • Dedicated Agenct
  • Script Forwarding


£ 100.00

Unlimited Chats

  • Information Capturing
  • Dedicated Agenct
  • Script Forwarding


You can call / contact the Phone Direct if you’re interested in our services. We also offer many other exceptional support services such as phone answering services, social media management and virtual receptionists if you are interested.

Give us a call today and speak with an expert right away. Alternatively, drop us an email and someone from our team will get back to you immediately.

We offer flexible payment packages on a monthly or pay-as-you-go basis.



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